Terms of Service

Expandelle — operated by AlluraEcom (ABN: 92 057 812 249) 12 Mitchell Street, Flagstone Qld 4280, Australia · alluraecom@gmail.com

Quick summary — Be nice, order honestly, and we'll do the same. Your Australian Consumer Law rights always apply in full. Full terms below.

1. Agreement

These Terms of Service ("Terms") govern your use of expandelle.store (the "store") and any purchase you make through it. By placing an order or using the store, you agree to these Terms. If you don't agree, please don't use the store.

These Terms are in addition to — and never instead of — our Refund & Return Policy, Shipping Policy and Privacy Policy, which form part of this agreement.

2. About you

You confirm that:

• you are at least 18 years old, or are using the store with a parent or guardian's consent;
• the information you provide at checkout is accurate and complete (we ship to the address you enter — see our Shipping Policy for address-error terms);
• you are not placing orders fraudulently, on behalf of a banned account, or in breach of any applicable law.

3. Orders & acceptance

• Placing an order is an offer to purchase. A contract forms only when we send your shipping confirmation — until then we may decline or cancel an order (for example: pricing or stock errors, payment concerns, or suspected fraud), always refunding in full anything you've paid.
• If we need to cancel after confirmation because of an error on our side, you get a full refund, always.
• We may cancel without refund where an order is placed in breach of these Terms (including returns fraud or payment abuse).

4. Products, colours & descriptions

• We describe our products carefully and photograph them honestly, but colours can display differently on different screens, and handmade or batch-produced goods can vary slightly from their photos.
• Product packaging may vary from images shown.
• We may correct errors in prices or descriptions — if a correction affects your order, you may confirm at the corrected price or cancel for a full refund.

5. Prices, taxes & duties

• All prices are in USD (United States Dollar) unless stated otherwise at checkout.
• Prices include Australian GST where applicable.
• For orders delivered outside Australia, import duties, taxes and customs fees are your responsibility unless collected at checkout — exactly as set out in our Shipping Policy (section 5).

6. Payment

• We accept the payment methods shown at checkout, processed by our payment providers (e.g. Shopify Payments, PayPal). Your card details go directly to those PCI-DSS-compliant providers — we never see or store your card number.
• Please email us before filing a payment dispute — we resolve almost everything same-week. Chargebacks made without contacting us first freeze the process for both of us; we respond to disputes with full order evidence.

7. Delivery & risk

Delivery terms, tracking and estimates are set out in our Shipping Policy. In short: risk in your order passes to you on delivery; delivery estimates are guides, not guarantees; and parcels refused or uncollected are handled under section 9 of our Refund & Return Policy.

8. Returns & refunds

Our Refund & Return Policy governs all returns, exchanges and refunds, including your 30-day change-of-mind return window and our no-cost promise for faulty, damaged or wrong items.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded. Wherever these Terms and the law conflict, the law wins.

10. Intellectual property

The Expandelle name, logo, store design, product photography and all site text are owned by AlluraEcom (™ used as an unregistered trade mark notice). You may not copy, scrape, resell or use them commercially without our written permission. Personal, non-commercial sharing (e.g. posting your own photo of your tote, tagging us) is not only allowed — it's loved.

11. Acceptable use

You agree not to: place fraudulent or bad-faith orders; scrape, hack or overload the store; resell through unauthorised channels while implying our endorsement; or misuse other customers' information. We may limit, suspend or close accounts that do.

12. Liability

To the maximum extent permitted by law (including Australian Consumer Law):

• we are not liable for indirect or consequential loss (e.g. lost time or missed occasions) arising from use of the store;
• our total liability arising out of or in connection with any order is limited to the amount you paid for that order;
• nothing in this clause excludes liability that cannot lawfully be excluded — including our consumer-guarantee obligations and any liability for our fraud or wilful misconduct.

13. Indemnity

You agree to cover us for losses we suffer because you breached these Terms or misused the store (for example, a fraudulent chargeback costs). This never requires you to compensate us for anything that is our fault, and it never limits your consumer rights.

14. Force majeure

We're not liable for delays or failures caused by events beyond our reasonable control — natural disasters, pandemics, war, customs actions, carrier system outages, or industrial action. We'll always communicate honestly and act to get your order moving again as soon as we can.

15. Disputes

Talk to us first — alluraecom@gmail.com. We commit to acknowledging your email within 3 business days and working in good faith to resolve it. If we can't resolve a dispute, it will be handled under the laws and courts of Queensland, Australia — without limiting any mandatory consumer right to use your local processes (including OAIC complaints for privacy matters, or your local consumer protection agency).

16. Changes to these Terms

We may update these Terms as our store or the law evolves. The version in force is the one published here when you place your order; significant changes are announced on this page.

17. Severability

If any clause in these Terms is found unenforceable, the rest stay in force — and we'll both be bound by the closest enforceable version of that clause.

18. Contact

alluraecom@gmail.com — Terms questions included.

Expandelle · AlluraEcom · 12 Mitchell Street, Flagstone Qld 4280, Australia Last updated: 8 October 2026