Shipping policy
Shipping Policy
Expandelle — operated by AlluraEcom (ABN: 92 057 812 249) Shipping questions: alluraecom@gmail.com
Quick summary — Orders are processed within 1–3 business days and shipped with tracked delivery. Typical total delivery: 6–12 business days for international destinations. Free tracked shipping on eligible orders. Full details below.
1. Order processing
- Orders are prepared and dispatched within 1–3 business days of payment confirmation (business days = Monday–Friday, excluding Australian public holidays).
- Orders placed on weekends or public holidays are processed the next business day.
- During high-volume periods (sales, Christmas, Lunar New Year — our fulfillment partners are overseas) processing may take slightly longer; we'll always show current lead times here.
- If an item sells out after you order, we'll email you within 1 business day with the option to wait for restock or receive a full refund.
2. Delivery estimates
Our fulfilment partners ship directly from our warehouse to your door with full end-to-end tracking.
| Destination | Service | Transit time (after processing) |
|---|---|---|
| International — general | YunExpress EconoLink (tracked) | 5–8 business days |
| Typical total, door to door |
TDPacket Ordinary
|
6–12 business days |
Delivery estimates are guides, not guarantees. Actual times depend on customs processing, local carrier workloads, weather and peak-season congestion — none of which are within our control, and delays of this kind don't entitle compensation beyond your statutory rights.
3. Shipping costs
| Shipping option | Cost (USD) |
|---|---|
| Free Tracked Shipping | US$0 |
| Economy Shipping | US$10 |
| Express | US$15 |
These options are configured for the same shipping destinations, with no minimum order value. Available options for your delivery address are shown at checkout.
Where shown at checkout, shipping is charged exactly as displayed. Free-shipping eligibility is decided by us and may change; the version current at your checkout applies.
4. Tracking your order
- You'll receive a tracking number by email as soon as your parcel ships (check spam if you don't see it).
- Our primary lines use YunExpress tracking numbers beginning with
YT…— track them at the link in your email. They cover the journey from our warehouse to your country. - Near arrival, the parcel is handed to your local postal carrier; the tracking link will show the local carrier's own number for the final leg.
- Tracking events can lag by 1–3 business days while parcels clear export scanning — a quiet tracking screen early on is normal and not a lost parcel (see section 6 before worrying).
5. Duties, taxes & customs
Prices are in USD (United States dollars) unless stated otherwise at checkout. Any import duties, taxes or customs fees charged by your country are your responsibility unless they were collected at checkout — where duties are collected at checkout, nothing further is due on delivery. Your bank's currency conversion fees are outside our control.
Parcels held by customs are the consignee's responsibility to clear where duties apply; we'll provide any documents we reasonably can to help.
6. Lost, delayed or damaged parcels
- Tracking says delivered but nothing arrived? Contact us within 7 days of the "delivered" scan (14 days for international shipments). We'll investigate with the carrier and replace or refund confirmed lost parcels.
- No tracking movement for a long time? Email us — we'll raise an inquiry with the carrier.
- Damaged on arrival? You're covered under our Refund & Return Policy: email a photo within 30 days and we'll replace or refund at our cost. Never pay to return a faulty item.
- Wrong or incomplete address at checkout: we ship to the address entered. Parcels returned to us over an address error are reshipped with new shipping at cost, or refunded at item value.
7. Refused & uncollected parcels
Parcels uncollected after attempted delivery, or refused by you (including refusal to pay applicable duties), that are returned to or abandoned with the carrier are refunded at item value less our actual shipping and handling costs — or not at all where the parcel is abandoned and unrecoverable. Faulty goods are always fully refunded. (This mirrors section 9 of our Refund & Return Policy.)
8. Multiple items
Larger orders may be split into separate parcels (they can even ship on different days) so nothing is delayed waiting for stock. You'll get a tracking number for each parcel — at no extra cost to you.
9. Contact
alluraecom@gmail.com — order number in the subject line gets you the fastest answer.
Expandelle · AlluraEcom · 12 Mitchell Street, Flagstone Qld 4280, Australia Last updated: 8 October 2026